BioPak has initiated a product recall with respect to the 12oz ByoCups manufactured before 2015 and sold between February 2013 and April 2018 and is currently liaising with the Australian Competition and Consumer Commission (ACCC) and Trading Standards in New Zealand regarding the matter.
As part of our ongoing product improvements, we redesigned our ByoCup range in 2015 and our new design has been tested and confirmed to not have this defect. No other cup sizes are affected. You and your customers should return any affected products to BioPak for a replacement immediately.
HOW TO IDENTIFY AFFECTED CUPS:
There is a rectangular mark inside the base of the affected 12oz ByoCup base, as shown below.
12oz reusable coffee cup affected are in plain green or white or with custom names: SexieCoffie, Columbit, Echo, Hedland, Crop to Cup or Home Grain.
WHAT TO DO:
- Return any affected stock: email firstname.lastname@example.org and we will collect and replace all affected products immediately.
- Tell your customers: if you have onsold any of the affected cups, use the below letter and poster to ask your customers to return them to BioPak for immediate replacement.
AUS 1300 246 725 | NZ 0800 246 725 or email email@example.com
We care about you as a BioPak customer and wish to work to resolve this issue as expeditiously as possible to ensure that our product quality meets your expectations. Biopak apologises to our customers for any inconvenience.